C-66, Sec- 63 Noida, UP-201301

Office Address

support@bharatambulance.com

Email Address

Refund Policy

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Refund Policy for Bharat Ambulance

At Bharat Ambulance, our utmost priority is customer satisfaction and providing high-quality services. We understand that circumstances may arise where a refund is necessary. This Refund Policy outlines the conditions under which refunds will be provided for services rendered by Bharat Ambulance.

1. Cancellation of Services

Customers may cancel their service requests at any time before the commencement of the service. To cancel a service request, customers must notify Bharat Ambulance via phone or email. Refunds for cancelled services will be processed based on the following conditions:

  • Advance Cancellation: If a service request is cancelled at least 24 hours prior to the scheduled service commencement, a full refund will be issued to the customer.

  • Late Cancellation: If a service request is cancelled less than 24 hours before the scheduled service commencement, a cancellation fee may be applicable. The cancellation fee will be deducted from the refund amount, and the remaining balance will be refunded to the customer.

2. Unsatisfactory Service

If a customer is dissatisfied with the quality of service provided by Bharat Ambulance, they may request a refund. To qualify for a refund due to unsatisfactory service, customers must provide valid reasons and evidence to support their claim.

  • Evaluation Process: Bharat Ambulance will thoroughly investigate the customer’s complaint and assess the validity of the claim. This may involve reviewing service logs, conducting interviews with staff members involved, and obtaining feedback from the customer.

  • Refund Decision: If it is determined that the service provided did not meet the expected standards, Bharat Ambulance will issue a full or partial refund to the customer, depending on the extent of the dissatisfaction.

3. Payment Disputes

In the event of a payment dispute, customers are encouraged to contact Bharat Ambulance’s customer support team to resolve the issue promptly. Payment disputes may arise due to billing errors, unauthorized charges, or other discrepancies.

  • Dispute Resolution: Bharat Ambulance will work closely with the customer to investigate the payment dispute and resolve the issue in a fair and timely manner. This may involve providing additional documentation, conducting further investigation, or issuing a refund if necessary.

4. Refund Process

Refunds will be processed using the same payment method originally used by the customer for the transaction. It may take 5-7 business days for the refunded amount to reflect in the customer’s account, depending on the policies of the payment gateway and the customer’s financial institution.

5. Contact Us

For any questions, concerns, or assistance regarding refunds, customers can contact Bharat Ambulance’s customer support team via phone, email, or in-person visit to our office. Our dedicated team is committed to providing prompt and helpful assistance to ensure customer satisfaction.

Note: This Refund Policy is subject to change without prior notice. Customers are encouraged to review the policy periodically for updates.

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